Parent Feedback survey: what do you think of the service we provide to families?

Ms Victoria Rose1,3, Ms Florencia Montes2,3, Ms Anuja Limaye1,3, Ms Vivian Tran1,3

1Children’s Hospital Westmead, Westmead, Australia,

2Sydney Children’s Hospital, Randwick, Australia,

3Sydney Children’s Hospital Network, Westmead and Randwich, Australia



As part of service improvement we have been conducting an online survey asking parents feedback about their experience with SWISH-Diagnostics, at both Randwick and Westmead Children’s Hospitals.


The survey covered a range of questions from waiting times, information received regarding the diagnostic process, the way the results were delivered, support provided, information and management plan, recommendations for improvement.


The response rate is 31% (41 respondents) and were are still collecting responses. Respondents were parents of babies with normal hearing and a range of hearing losses, some permanent some transient.

Comments from respondents showed overwhelming levels of satisfaction with the service.

Comments for improvement were the need to reinforce the presence of a support person, MRI conducted before seeing ENT

Main positive points were around the audiologist being calm, patient, caring, baby friendly


It is reassuring parents are satisfied with the service provided. This survey has allowed us to identify areas for improvement.


Victoria, Florencia, Anuja and Vivian work as Audiologists across the Sydney Children’s Hospital Network. They work with infants referred through the NSW State Wide Infant Screening Hearing Program (SWISH) to provide diagnostic assessment via Auditory Brainstem Response (ABR) testing.